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Store Policy

Store Policy

All of our products are shipped in plain and unmarked boxes using a personal name for the return address. We value all of our customers and consider their information to be private and confidential and will not disclose this information to anyone.

Most orders are shipped within 48 hours unless our office needs to special order the item..

Store Policy

Credit Card Payments

All credit card transactions are placed on a secure server. Good Guys Gardening Center Inc. never stores our customers credit card numbers.

Shipping

We offer several different shipping options including Canada Post, UPS and DHL.

Payments

We accept the following payments Paypal, Visa, Mastercard, Discover Card, Square as well as Western Union and Money orders.

Warranty

All of our products are backed with the manufacturers warranty. Warranty lengths do vary depending on the products order and are usually between 6 and 5 years

Import and Duty Fees

All Duties and import fees are the sole responsibility of the customer. Please contact your local Official for all questions regarding the cost of duties that will affect your order upon entry into your country.

Return Policy

Please contact us by phone or email to request a return number. We can not accept packages shipped to us without a pre authorized return number All returned products are required to be in original condition with original packaging.

Customers are required to pay the return shipping charges and all COD returns will be refused. Good Guys Gardening Center Inc. can not be help responsible for lost or damaged returns. When replacing defective products within the manufacturers stated warranty time, Good Guys Gardening Center Inc will pay the shipping costs of the replacement product via standard services as soon as the defective product has been tested.

Questions and Concerns. Please feel free to contact us any time during normal business hours if your have questions or concerns about any of our products or services 250 392 2069.